Return Policy
If you are not satisfied with the quality of the flower, plant or gift basket, please provide us your purchase number and take a picture of the product and describe issues.
Product Replacement
Our florists make beautiful arrangements and bouquets of fresh cut flowers or plants. If you got broken gift basket, plants or flowers are damaged or dead:
- Please take a picture and email to info@valentineroses.ca along with your name and order number.
- Due to the perishable nature of the products, Quality complaints must be received within two days following delivery.
- Once issue is confirmed by customer service, we will send a replacement.
Order Changes
Update request on your order should be done 24 hours before the delivery date.
We will make every effort, but change requests are not guaranteed during the holidays and weekends.
Order Cancellations
It may be possible to cancel your order, depending on the time of cancellation request. Cancellation fees will apply.
--For any order cancellation requested a $15 cancellation fee will apply.
No cancellation would be accepted on prepared order and ready to ship orders.
No cancellation during peak holidays: Valentine’s Day, Mother’s Day, Christmas, Father's day.
Please contact info@valentineroses.ca if you have any questions or concerns.
